Support

How can we help?

Most answers are here. If not, write to us below or email support@cherly.app.

Help with common questions

How do I restore my subscription?

Open the app, go to Settings and tap Restore purchases. Make sure you are signed in to the same App Store or Google Play account you bought Pro or Plus with.

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so cancel from your device: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Payments and subscriptions.

Why was my photo rejected?

Cherly needs one garment per photo, laid flat or worn, in good light. Piles of clothes and photos of several items are rejected so the cutout and tags stay accurate.

Why did I hit a limit?

Free includes two AI styles, two stylist chats and two journal looks a week, resetting every Monday. Pro and Plus remove these limits.

How do I delete my account?

In the app, go to Settings → Delete account. It removes your account and everything in it immediately. If you have lost access to the app, use the delete account page on this site. Delete account

I found a bug.

Send it through the form below with what you did and what happened. Screenshots help a lot.

Get in touch

We usually reply within a day.